Refunds & Replacements

At House of Badia, every print is made to order. This means your piece is created specifically for you. Production begins 12 hours after payment is received, so I’m often unable to cancel or modify orders once they’ve been placed. If you need to make a change, please contact me as soon as possible. If production hasn’t started, I’ll do my best to accommodate your request, but I can’t guarantee that changes or cancellations will be possible.

Because each item is made to order, refunds or replacements generally aren’t available for the following situations:

• The wrong size, color, or design was ordered.
• You changed your mind after receiving your order.
• The print placement falls within normal production tolerances.

Please review all print details carefully before placing your order.

That said, I want you to be happy with your purchase, and I’ll review eligible concerns fairly and do my best to help resolve any issues where appropriate.

A) DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, has a manufacturing defect, or you receive the wrong item, please email hello@houseofbadia.com within 14 days of the estimated delivery date.

To help me process your claim as quickly as possible, please include:

• Your order number
• A clear photo of the damaged or defective item
• A photo of the inner protective packaging
• A photo of the shipping label and barcode on the package

The information I request is required by my production partners to investigate damage claims. In particular, photos of the packaging and shipping label help determine whether the damage occurred during transit and allow me to submit a claim with the carrier when appropriate. Without the required documentation, I may not be able to verify the issue.

Once I’ve reviewed your claim, I’ll arrange a replacement or refund where appropriate.

Please note that slight variations in colour, print placement (within manufacturer tolerances), and overall print appearance may occur due to monitor settings and the production process. These variations are considered normal and are not considered defects.

B) LOST PACKAGES

If your order is lost in transit, please contact me. Once the carrier confirms that the package is lost, I’ll arrange a replacement or refund where appropriate.

C) DELIVERED BUT MISSING PACKAGES

If your tracking information shows your package as delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations.
• Ask household members or neighbors if they accepted the package.
• Contact your local shipping carrier to inquire about the delivery.

If you are still unable to locate your package, please contact me and I’ll do my best to help determine the next steps.

Please note that I can’t guarantee refunds or replacements for packages marked as delivered by the shipping carrier. However, I’ll work with you to investigate the issue and find a solution where possible.

If a refund is approved, I’ll issue it to your original payment method. Please allow 5–7 business days for your financial institution to process and reflect the refund in your account.

If you have any questions about your order, shipping, or this policy, please feel free to contact me.

I’ll do my best to reply within 1-2 business days, though responses may occasionally take up to 2-3 business days during busy periods.

Thank you for choosing House of Badia. I truly appreciate your support.