Refunds & Replacements

At House of Badia, every print is made to order. This means your piece is created specifically for you. Production begins 12 hours after payment is received, so we’re often unable to cancel or modify orders once they’ve been placed. If you need to make a change, please contact support as soon as possible. If production hasn’t started, we’ll do our best to accommodate your request, but can’t guarantee that changes or cancellations will be possible.

Because each item is made to order, refunds or replacements aren’t available for the following situations:

• The wrong size, color, or design was ordered.
• You changed your mind after receiving your order.
• The print placement falls within normal production tolerances.

Please review all order details carefully before completing your purchase.

That said, your satisfaction is incredibly important to us! If there is a genuine issue with your order, please see the details below on how to contact us so we can review your concerns fairly and find a solution.

A) DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, has a manufacturing defect, or you receive the wrong item, please email hello@houseofbadia.com within 14 days of the estimated delivery date.

To help us process your claim as quickly as possible, please include:

• Your order number
• A clear photo of the damaged or defective item
• A photo of the inner protective packaging
• A photo of the shipping label and barcode on the package

This documentation is necessary for us to properly investigate your damage claim. Specifically, photos of the exterior packaging and the shipping label allow us to determine if the damage occurred during transit and enable us to file a claim with the shipping carrier. Please be advised that we cannot verify product issues or approve resolutions without these required materials.

If your claim is approved, we will gladly arrange a replacement or issue a refund.

Please note that slight variations in colour, print placement (within manufacturer tolerances), and overall print appearance may occur due to monitor settings and the production process. These variations are considered normal and are not considered defects.

B) LOST PACKAGES

If your order is lost in transit, please contact support. Once the carrier confirms that the package is lost, we’ll arrange a replacement or refund where appropriate.

C) DELIVERED BUT MISSING PACKAGES

If your tracking information shows your package as delivered but you cannot locate it, please:

• Check around your property and any safe delivery locations.
• Ask household members or neighbours if they accepted the package.
• Wait 24 hours, as carriers occasionally scan packages as “delivered” up to a day before they physically arrive.
• Contact your local shipping carrier to inquire about the exact delivery coordinates.

If you are still unable to locate your package after taking these steps, you can contact support.

While we unfortunately cannot automatically guarantee refunds or replacements for packages officially marked as delivered by the carrier, we are fully committed to helping you investigate. We will work alongside you to contact the courier, track down missing details, and help find a fair solution wherever possible.

If a refund is approved, it’ll be issued to your original payment method. Please allow 5–7 business days for your financial institution to process and reflect the refund in your account.

If you have any questions about your order, shipping, or this policy, please feel free to contact support.

Thank you for choosing House of Badia.