Common Questions

Common Questions2026-09-13T00:54:31+00:00
Will the print look like the artwork shown online?2026-10-02T11:54:33+00:00

Yes! Every print is carefully produced and quality-checked before shipping to ensure it arrives looking its best.

Please keep in mind that slight variations in colour or placement can occur, and are a natural part of the printing process. Colours may also appear slightly different on screens than they do in person, so minor variations between your screen and the finished print are normal.

Can I request changes to an existing print?2026-10-01T23:02:37+00:00

At this time, we don’t offer personalization or customizations, including colour changes, size adjustments, or modifications to existing prints. Each piece is part of Betty’s original artwork collection and is available as shown in the listing.

Is your artwork copyrighted?2026-10-02T11:59:37+00:00

All artwork in this shop is original and protected by copyright. As noted in our Terms and Conditions, purchasing a print does not transfer copyright or reproduction rights. The artwork may not be copied, reproduced, modified, distributed, resold, or used for personal or commercial purposes without written permission.

Are all prints reproduced from original artwork?2026-10-01T23:01:33+00:00

Yes! Every print in our shop is reproduced from original artwork created by Betty. Each piece is inspired by her own ideas and artistic style, making it unique to House of Badia.

Where are your prints made?2026-10-01T22:58:47+00:00

Your order is produced and shipped within your country whenever possible, helping to simplify shipping, reduce delivery times and avoid international customs fees.

Canvas prints are produced and shipped from: Los Angeles, United States and Toronto, Canada.

Are your prints ethically or sustainably made?2026-10-01T22:57:51+00:00

Yes! We work with a production partner that prioritizes responsible manufacturing, quality materials, and eco-conscious practices. Our solid wood frames are made from sustainably sourced oak and hardwood, reflecting our commitment to thoughtfully made, lasting products.

Do you inspect prints before shipping?2026-10-01T22:57:03+00:00

Yes! Every print is carefully inspected before shipping to ensure it meets our quality standards and arrives looking its best.

How durable are your prints?2026-10-01T22:56:30+00:00

Our prints are produced using professional-grade giclée printers and archival-quality inks, delivering exceptional colour accuracy, fine detail, and long-lasting quality.

What happens when I place my order?2026-10-02T12:13:03+00:00

Every print is made to order, with production beginning 12 hours after your order is placed and payment is confirmed. Once your print is ready, it’s carefully packaged and shipped directly to you. You’ll receive an email with a tracking link as soon as your order is on its way.

Can I cancel or modify my order?2026-10-01T22:51:32+00:00

Because each print is made to order, orders generally can’t be cancelled or modified once placed. Please see our Refunds & Replacements page for details.

Where do you ship?2026-10-02T12:26:56+00:00

We currently ship within Canada and the United States, with plans to expand to additional countries in the future. For complete details, please visit the Shipping Information page.

What if there’s an issue with my order?2026-10-01T22:48:09+00:00

Because each print is made to order, our return policy differs from traditional retail. We don’t hold inventory or operate a warehouse, so returns aren’t accepted and prints remain yours to keep.

If your order arrives damaged, has a manufacturing defect, or you receive the wrong item, please visit our Refunds & Replacements page for details on what to do.

How can I contact customer support?2026-10-01T22:48:19+00:00

You can get in touch by visiting the contact page and filling out the form. We do our best to reply within 1-2 business days, though it may take up to 3 business days during busy periods. Thanks for your patience and understanding.

Is your checkout process secure?2026-10-01T22:41:18+00:00

Yes! Your payment is securely processed through WooPayments, powered by Stripe. We don’t store your card details, and your personal and payment information is protected with industry-standard SSL encryption. See our Privacy Policy for more details.

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